Your Privacy Is Our Priority

This Privacy Policy ("Policy") applies to the 377bet platform and all its related services. When you register at 377bet, use our services, or contact us, we collect certain personal information about you. This policy will inform you about what information we collect, why we collect it, and how we keep it secure.

By using our services, you are considered to have given your consent to the terms described in this privacy policy. We therefore request that you read this policy carefully before using our services.

1. Data Collection

377bet collects your information in various ways. The types of information collected are described in detail below:

1.1 Registration and Account Information

When you open an account at 377bet, we collect the following information:

• Your full name and username
• Email address
• Date of birth (for age verification)
• National ID card or passport number (when identity verification is required)
• Residential address

1.2 Financial Information

To process transactions, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Technical Information

When you use our platform, some technical information is collected automatically:

• IP address and device information
• Browser type and operating system
• Login time and session information
• Gaming activity history
• Cookie and local storage data

1.4 Communication Information

When you contact our support team, we may store that conversation. This includes live chat messages and email communication details.

2. Purpose of Data Use

377bet uses your personal information only for the following legitimate purposes:

2.1 Service Delivery

• Managing and verifying your account
• Processing deposits and withdrawals
• Ensuring betting and gaming services
• Providing bonuses and promotional offers
• VIP program management

2.2 Security and Compliance

• Preventing fraud and unauthorized activity
• Age verification (confirming 21+ years)
• Anti-money laundering
• Implementing responsible gaming policies
• Ensuring account security

2.3 Improvement and Personalization

• Improving the quality of our services
• Personalizing your gaming experience
• Providing relevant promotions and offers
• Resolving technical issues with the platform

2.4 Communication

• Sending important service-related notifications
• Updates about account activity
• Information on new games and promotions (with your consent)
• Providing customer support

3. Data Storage and Protection

The security of your information is 377bet's highest priority. We use industry-standard technology to protect your personal and financial information.

3.1 Technical Security

• All data is secured through SSL (Secure Socket Layer) encryption
• Advanced firewall and cybersecurity measures
• Regular security audits and testing
• Encrypted data storage system

3.2 Data Retention Period

We retain your information for as long as your account is active and for the necessary period after it is closed. Financial records and identity information are kept for a specific period as required by legal obligations. Irrelevant information is regularly deleted securely.

4. Sharing Data with Third Parties

377bet does not sell your personal information and does not share it with third parties without justification. However, sharing information may be necessary in certain circumstances:

4.1 Authorized Third Parties

• Payment processing organizations (bKash, Nagad, Rocket, Upay, banks)
• Identity verification service providers
• Technical service and hosting providers
• Fraud prevention service providers

4.2 Legal Obligations

If we are required to disclose information due to a court order, government directive, or legal obligation, we may do so. In such cases, we will make every effort to notify you, unless prohibited by law.

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity. In such circumstances, the terms of this privacy policy will continue to apply.

5. Cookies and Tracking Technologies

The 377bet website uses cookies and similar tracking technologies to improve your experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and account protection. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, language settings, and customizations.
• Analytics Cookies: Help monitor platform usage and improve service quality.

5.2 Cookie Control

Cookies can be managed through your browser settings. However, please note that disabling cookies may affect some important functionality of the platform.

6. User Rights

You have certain rights over your personal information, which 377bet fully respects:

6.1 Right to Access and Correct Information

You can view and correct the information stored in your account at any time. Contact our support team to correct any inaccurate information.

6.2 Right to Delete Information

After closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

6.3 Data Portability

Upon request, we can provide your personal information in a convenient format.

6.4 Right to Object to Processing

You can opt out of marketing communications. However, it may not be possible to stop communications that are necessary for service operations.

7. Account Security

Both 377bet and you are responsible for ensuring the security of your account.

7.1 Your Responsibilities

• Use a strong and unique password
• Do not share your login information with anyone
• Notify us immediately if you notice any suspicious activity
• Be cautious when using public devices or Wi-Fi
• Log out after using your account

7.2 Our Security Measures

• Unusual login attempts are automatically detected and blocked
• Suspicious transactions are monitored and verified
• Accounts are temporarily locked after multiple failed login attempts
• Additional verification is applied when logging in from a new device

8. Protection of Minors

377bet is a platform exclusively for adults (21+). We are highly committed to the protection of minors and follow strict policies in this regard.

• Age verification is mandatory at the time of registration
• Anyone under 21 is not permitted to open an account
• Identity documents are verified in suspicious cases
• A self-exclusion option is available for the account holder's family members

If you suspect that a minor is using your account or device, please notify our support team immediately.

9. Payment Information Security

We have put in place the highest standard of security measures to protect your financial information.

9.1 Payment Processing Security

• All payment transactions are completed through SSL encryption
• bKash, Nagad, Rocket, and Upay maintain their own security systems
• Bank transfers are processed directly through the bank's secure system
• Suspicious transactions are automatically monitored

9.2 Minimum Deposit and Withdrawal Limits

The minimum deposit amount for each payment method is ৳300 and the minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 10–45 minutes. This information will help you with your financial planning.

9.3 Transaction Records

Records of all your transactions are stored in your account history. These records can be used as evidence in the event of any dispute or query.

10. Changes to the Privacy Policy

377bet reserves the right to update this privacy policy from time to time. In the event of changes, the following process will be followed:

• The "Last Updated" date at the top of the policy will be changed
• For significant changes, a notification will be sent to the registered email address
• A notice will be displayed on the platform

Your continued use of the platform after any changes will be considered as your acceptance of the new policy. We therefore recommend reviewing this policy regularly.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• Live Chat: Support is available in Bengali 24/7
• Email: [email protected]

We will try to respond to your request as quickly as possible. Identity verification may be required for requests related to personal information.